CUSTOMER SERVICE EXCELLENCE AWARENESS
This one day, hands-on public course will focus on preparing an application to meet the standard. The elements within each of the standards, five criteria are explored and participants will relate these to their own organisations.

The cost to attend one of these one day courses is £315 + VAT.

Available dates are:

29 April 2010 - Belfast

18 May 2010 - Heathrow

09 June 2010 - Manchester

Full course information and course bookings

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CUSTOMER SERVICE EXCELLENCE ASSESSOR
Designed to enable participants to gain a grounding of the principles of Customer Service Excellence, conduct effective internal assessments and understand the principles of assessment, evidence review and verification.

The cost to attend one of these two day courses is £620 + VAT.

Available dates are:

17 March 2010 - Heathrow

15 June 2010 - Manchester

Full course information and course bookings

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Special Offer on Customer Service Excellence Training Solutions

Receive a 30% discount on a tailored in-house course, or a 10% discount on a public course when you register for a Customer Service Excellence assessment with SGS.

Getting off to a good start with your project will make the process easier and ensure you gain the most from assessment and the Customer Service Excellence Standard.

SGS is pleased to offer you this unique opportunity to receive a 1 day awareness course for up to 12 delegates for £950 + VAT - a discounted price from the standard list price of £1350 + VAT.

The awareness course is designed for organisations that are starting out on their journey to Customer Service Excellence.It will enable participants to put the Standard into the context of their organisation.

Aims

The course will provide you with the opportunity to:

• Use the Customer Service Excellence criteria as a self-assessment tool
  
  
• Relate the Customer Service Excellence criteria to aspects of your organisation
  
  
• Identify areas that may need development within an organisation to comply with the criteria
  
  
• Understand how to submit an application for recognition of Customer Service Excellence through SGS
  
  
• Engage all participants in the Standard and gain a solid foundation on how the project can be developed within your service or organisation

For further details about this special offer, please email the Customer Service Excellence Team or call them on Freephone 0800 900 094.