NEW WEBINAR AND SEMINAR DATES ANNOUNCED FOR 2010

Customer Service Excellence Seminars

SGS will be running half-day seminars at various venues around the country.

The seminars are designed to give an understanding of how the key drivers of customer satisfaction are embedded in the new standard and how they are relevant to service delivery of today. The session will also describe the Customer Service Excellence requirements.

Current available dates are:

28 April 2010 - Morning - Belfast

17 May 2010 - Morning - Heathrow

08 June 2010 - Morning - Manchester

Cost: £75 +VAT - Book your place

Webinars - An Introduction to Customer Service Excellence

After the success of the Introduction to Customer Service Excellence Webinars in 2008, we have added three more dates for 2009. If you have not already attended the introduction webinar, register for your free place now.

Current available dates are:

24 Nov 2009 - 10am

20 Jan 2010 - 10am

24 Mar 2010 - 10am

Webinars - Subject Specific

SGS will soon be releasing the dates of its subject specific webinars. These webinars will be based on topics directly related to the CSE standard, such as Segmentation and Customer Grouping, Customer Journey mapping and the Key drivers of Customer Satisfaction.